| L40.net Terms of Service / Acceptable User Policy
Ordering:
Please read the following Terms Of Service agreement before proceeding,
then continue ordering. These policies are designed to protect the best
interests of our clients as a whole.
This website and its services are operated and owned by JTL Networks Inc. (DBA: L40.net). (Herein Known as L40.net) The person, individual, group, or company agreeing to these policies will herein be known as "Client"
L40.net's policy is to act as a
neutral provider of access to the global Internet. We reserve the right
to suspend or cancel a client's access to any or all services provided
by us if it is decided that the account has been inappropriately used.
All services are intended for the end user only and may not be
subleased, sold or given to third parties unless otherwise specified by
your type of account.
L40.net is a web presence provider allowing Client's web site to be accessed
via Client's domain name (i.e theirname.com) by anyone with access to
a web browser connected to the Internet. L40.net provides the disk space
in which the files composing Client's web site reside and a connection
capable of transmitting said files to End User. Said services are often
referred to as "Web Hosting."
L40.net will only handle the registration process for Client's domain
name if specifically requested by the client. L40.net in no way holds
any responsibility for payment of fees required by the name registrar
for Client's domain name, except per section 16 of these policies. Client
agrees to pay all charges requested by domain registrar who will bill
client separately without any contact with L40.net.
2. Authorization of Charges
Client authorizes L40.net to charge credit card supplied by Client
monthly, quaterly, semi-annually, annually, or any other specified of recurring basis specified at the time of payment. If Client requests additional storage space Client authorizes L40.net
to charge an additional price listed by L40.net.
If verification of Client's supplied credit card information fails requested
charge by L40.net for initial annual fees or for any of the annual fees
thereafter L40.net reserves the right to refuse, suspend, or cancel service
pending L40.net's receipt of valid credit card information from Client.
Client agrees to notify L40.net of any changes to Client's credit card
information.
If payment was made via PayPal, Client agrees to keep a valid subscription at all times. If the PayPal subscription is cancelled the Client's hosting account will be automatically be suspended.
3. Content Restrictions
All services provided by L40.net may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data, or material
in violation of any United States federal, state, or local law is strictly
prohibited. This includes but is not limited to copyrighted or trademarked
material and material protected by trade secret.
Pornography, nudity, and sex-related merchandising are prohibited on all
servers. This includes sites that may infer sexual content; links to such
adult content elsewhere are also prohibited.
Sites that promote any illegal activity, such as Warez sites, are prohibited
on non-adult servers. Actual files, including but not limited to pirated
software, hacker programs, cracks, and MP3 files, are strictly prohibited
from being stored on any L40.net Host's servers. Links to such content
elsewhere are also prohibited.
No profanity or hate promoting websites will be allowed on our servers.
Examples of unacceptable content include, but are not limited to the following:
Pirated software, Hacker programs or archives, illegal MP3 files or archives.
L40.net reserves the right to remove any material from Client's web space
that is deemed unacceptable by us.
L40.net reserves the right to terminate Client's account without refund
at our discretion if said material is discovered. L40.net is the sole
arbiter as to what constitutes a violation of the above provisions.
4. Application, CGI, and Resource Use Restrictions
The Client is allowed to freely install CGI applications; however, L40.net
reserves the right to disable any application that unreasonably affects
or interferes with normal server operations. Said situation is highly
unlikely. No site may use more than 10% of the total server output at any given
time.
No CGI/Perl forums are allowed as a they use to many system resources. We recommend installing the php-based forums provided with all accounts. Accounts found to have said forum installed will be terminated without refund.
No Game servers, gaming software, gaming applets, or any form of server side generated server gaming application or gaming script is allowed on our servers. This violation is grounds for immediate termination.
Client will not install Client's own chatroom of any kind, with out permission,
because they tend to be large "system hogs" and therefore fall into the
category described above. The chat room(s) provided with your Control
Panel may be used at all times.
Due to the illegal nature of proxies we do not allow them to be installed on our server. Any account that is found to be using a proxy will be terminated without a refund.
Any site that "repeatedly" recieves Denial of Service (DOS) attacks, SYN Attacks, MySQL query robot attacks, forum signup robot attacks, or any other "REPEATED" attack is subject to be removed from the server and account cancelled without refund.
5. Spam Policy
L40.net servers may not be the source, intermediary, or destination address
involved in the transmission of Spam, Spamware and other Spam Software,
flames, or mail bombs. Client's domain or IP may not be referenced as
originator, intermediary, or reply-to address in any of the above.
L40.net considers Spam to be any mass unsolicited message in the mediums
of newsgroups and e-mail.
The actions stated above will not be tolerated. Violation will result
in the immediate deactivation of services without refund of any kind.
Furthermore, a fine of one-hundred (100) US dollars will be imposed for
each spam policy violation. L40.net is the sole arbiter as to what constitutes
a violation of the above provisions.
6. Server Abuse
Any attempt to undermine or cause harm to a L40.net server or another
L40.net Client is strictly prohibited.
Any attempt to undermine any L40.net web site or a web site of another
L40.net Client is strictly prohibited and may result in immediate termination
of services rendered by L40.net without refund. L40.net is the sole arbiter
as to what constitutes a violation of the above provisions. A fine of
two-hundred (200) USD may be implimented for intentional server abuse.
7. Indemnification
Client agrees that it will defend, indemnify, and hold harmless L40.net
from any and all demands, fines, liabilities, losses, costs, claims, and
expenses, including attorney's fees, asserted against L40.net, its employees,
officers, agents, and directors that may arise or result from any service
provided or performed, or agreed to be performed, or any product sold
by Client, its employees, officers, agents, and directors.
The Client agrees that it will defend, indemnify, and hold harmless L40.net
against any liabilities, including but not limited to, those arising out
of (1) any injury to person or property caused by any product sold or
service rendered or otherwise distributed in connection with L40.net's
servers; (2) any material supplied by the Client infringing upon or allegedly
infringing upon the proprietary rights of a third party; (3) copyright
infringement; and (4) any defective products sold to the Client's customer
from L40.net's servers.
L40.net assumes no liability of the Client for failure to follow this
Agreement and any results caused by the acts, omissions or negligence
of the Client, sub-contractor or an agent of Client or an employee of
any one to them, including, but not limited to, claims of third parties
arising out of or resulting from or in connection with the Client's products,
messages, programs, caller contracts, promotions, advertising, infringement
or any claim for libel or slander or for violation of copyright, trademark
or other intellectual property rights.
Client agrees that all claims or disputes will be handled by the American Arbitration Association in the county of Miami-Dade. Client will pay all costs of collection, arbitration and litigation, including, without limitation, all court costs and L40.net's reasonable attorneys' fees.
Client agrees to pay any fees that result from requesting a chargeback with his/her credit card company for legitimate charges disclosed at time of signing up for hosting account.
8. Disclaimer
L40.net wll not be held responsible for any damages you or your business
may suffer. L40.net makes no warranties of any kind, expressed or implied,
for services rendered. L40.net disclaims any warranty or merchantability
or fitness for a particular purpose. L40.net assumes no liability for
disruptions or improper operation of its equipment or software for any
reason, including, but not limited to, vandalism, theft, phone service
outages, Internet disruptions, human error, extreme or severe weather
conditions or any other causes in the nature of "Acts of God" or force
majeure. L40.net will not be responsible for consequential damages or
punitive or exemplary damages under any circumstances. In no case will
Client be entitled to recover damages from L40.net.
9. Term
The term of this Agreement will continue until a notice of cancellation
by L40.net or Client is given, or until terminated under other provisions
of this Agreement. L40.net reserves the right to terminate this Agreement
without cause upon notification to the Client. L40.net may further terminate
this Agreement immediately without notice at any time the Client breaches
any part of this Agreement, or if any program or facility used by L40.net
to implement this Agreement is disrupted or terminated for any reason.
CLIENT may request L40.net refunds money within 14 days after sign up
has taken place. CLIENT will be refunded the full amount they have paid.
If 14 days have past CLIENT may cancel contract, however, CLIENT forfiets
monies paid to L40.net. CLIENT may cancel account with L40.net and be
removed from billing, therebye stopping all future charges.
Cancel requests must be recieved 7 days before the next billing due date of the account in order to avoid a next recurring non-refundable charge to be made to your account.
All service or addon service payments are final and will not be refunded and do not have a 14 day money back refund policy. Only new web hosting plans are entitled to this garauntee.
If client is found to be in violation of any section of the Terms of
Service, no refund will be given.
These policies can be modified or changed at any time by L40.net.net with
or with out prior notice to client. In most cases L40.net will inform
client of any major policy changes.
10. Presumption of Agreement
By signing up with L40.net, be it using L40.net's online sign up form
or contacting in any way an employee, officer, agent, and director with
request for L40.net to provide Client services, Client (1) authorizes
L40.net to take the actions necessary in order to setup Client's account,
including charging credit card supplied by Client at time of sign up;
and (2) agrees to each and every provision set forth in this Agreement
and shall hold to said Agreement in the court of law.
11. Default
In the event Client defaults in any provision or fails to perform pursuant
to this Agreement, L40.net will be entitled to damages, costs, and attorney's
fees from the Client.
12. Invalid or Non-enforceable Provisions
The invalidity or non-enforceability of any provision of this Agreement,
as so determined by a court of competent jurisdiction, will not affect
the other provisions hereof, and in any such occasion this Agreement will
be construed in all respects as if such invalid or non-enforceable provision
were omitted. This agreement constitutes the entire agreement between
the parties hereto.
13. Choice of Law / Venue
This Agreement will be construed and enforced in accordance with the laws
of the State of Ohio and the venue for any action, dispute or proceeding
with respect to this Agreement will be Ohio, Franklin County.
Captions
The captions in this Agreement are for convenience only and will not be used in interpreting, construing, performing or enforcing this Agreement.
Amendments and Modifications
L40.net may make amendments or modifications to this Agreement at any time. Whenever practical, L40.net will notify Client of changes to this Agreement.
Clients are responsible for frequently backing up their files on our system. L40.net cannot be held responsible for the deletion of users' files, whether intentional or unintentional.
14.
Performance/Uptime Guarantee
L40.net
Webhosting guarantees that the network will be available 97% of the
time in a given month, excluding scheduled maintenance. Therefore after
network downtime of 2 minutes per day, calculated monthly, L40.net Webhosting
will refund 3.3% of the monthly hosting fee to the requesting client
for each day of downtime up to 100% of the monthly fee. This guarantee
applies to the network connectivity and server uptime, but does not apply
to "acts of god" or "war" outside of anyone's control.
If you have a dedicated server through our network, the same guarantee
applies, but does not cover any load issues caused by software running
on the machine. Connectivity is measured as the ability of the server
to transmit and receive data.
To be eligible for this guarantee, your account must be in good standing
and a trouble ticket must be submitted and verified. All requests for
credit should be made to the billing department with a trouble ticket
number referenced within 2 days of downtime. Refunds based on monthly
uptime.
Network downtime is measured from the time the trouble ticket is submitted
until verification of problem resolution is provided in the trouble ticket.
Any client within the L40.net Webhosting Network automatically qualifies
to participate in this Guarantee.
15. Refunds
All web hosting packages include a 14 day money back satisfaction guarantee.
If you are dissatisfied with your service for any reason, you will receive
a full refund of 100% of your money (including set up fees) if you cancel
your account within 14 days of the activation.
No refunds are available after 14 days. Any request for cancellation
must be received via our online support ticket system. You will receive
verification upon the cancellation of your account. Cancellations over
the telephone and informal email are not accepted.
Please refer to section 9 for further information on cancellation terms.
Accounts cancelled/terminated by L40.net Webhosting for violating our
Terms of Service do not qualify for the 14-day money back guarantee. For
example, if your account is cancelled due to spamming, you will not be
given any refund.
Please allow up to 4 weeks for refunds to be processed.
Domain registration is not included and is nonrefundable. Refunds for violations of our TOS are not applicable if refund is given through the 14 day Money
Back program. Any violation of our terms of use, disqualifies the account
for any type of refund.
16. Domain Agreement
L40.net may provide new top level domain name for new clients as requested
by them, on packages which specifically state this. The client is responsible
for renewing domain name by contacting the sales department.
If a client decides to cancel or request a refund for the hosting package
with L40.net any domain registration fees will not be refunded under any
circumstances.
17. Conduct
The use of our forums and trouble-ticket systems is for support/billing related issues. If the client or users of a client's website use said systems to express or display inapropriate, hateful, discriminatory, or rude behaivior, client's account will be terminated immediately without refund.
A clients and the users of a client's website are expected to treat the staff and employees of L40.net in a respectful and courteous manner. If client or client's users fail to comply with this requirement the client's account will be terminated.
Submitting several trouble-tickets for the same issue is condsidered spamming and client's website is subject to termination for such action. Submitting several posts in the support forum for the same issue is condsidered spamming and client's website is subject to termination for such action.
18. Plan Upgrades/Misc.
Annual, Semi-Annual, Quarterly Plans are not allowed to be refunded or
cancelled after 14 days. Annual, Semi-Annual, Quarterly plans have a heavy
built-in discount that is given to clients expecting to host for more
than one month.
Account Resets
One account reset is allowed in every three month period. Additional resets
require a seperate fee.
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