Features

Live Help
Real-Time Chat Sessions
Real-Time Visitor Monitor
Unlimited Chat Sessions
Initiate Chat Sessions
Assign Operators to Mutiple Departments
View User's Information
Operator to Operator Chat
Per Department Status Icons
Request Polling
Collect Visitor's Information
Track Visitor's Footprints
Track Visitor's Referrer
Typing Notification
Display Operators Picture in Chat Windows
Autosave Chat Transcripts
E-mail Transcripts
Print Transcripts
Hot Pages
Transfer Files
Transfer Chat Session
Canned Messages
Canned Commands
Push Web Pages
Leave a message
Toggle sounds on/off
Toggle status online/offline
Implementation to your Website

Trouble Tickets
Auto-Assign to Operator
Easy to use Interface
Ticket Urgency
Open/Close Tickets
Auto E-Mail Notification of Responses
Implementation to your Website

FAQ
Unlimited Topics
Unlimited FAQs
Assign FAQs to Topics
Implementation to your Website

Administration
View Operators Status
View all Transcripts
Alter Polling of Operators
Change sorting of Topics
Easily Upload new Icons
Easily Assign Icons to Departments